Sunkonect Twin Baby Stroller with Dual Seats, Adjustable Canopies, Smooth Travel Comfort

Return and Refund Policy

Last Updated: February 1, 2026

This Return and Refund Policy applies to all purchases made from SUNKONECT LLC. Please read this policy carefully before placing an order.

By completing a purchase on our website, you agree to the terms outlined below.

1. Company Information

• Business Name: SUNKONECT LLC
• Address: 2500 7th St # C, Las Vegas, NM, 87701, United States
• Email: support@sunkonect.store
• Phone: +1 (714) 548-5083
• Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

2. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• The return request must be submitted within 14 days of delivery

Items that do not meet these conditions may not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Downloadable or digital products
• Items marked as final sale or non-returnable
• Used, damaged, or altered items not due to our error

4. How to Request a Return

To initiate a return, please contact us at support@sunkonect.store with the following information:

• Order number
• Reason for return
• Photos (if the item is damaged or incorrect)

Our support team will review your request and provide return instructions if approved.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item)
• We recommend using a trackable shipping service

SUNKONECT LLC is not responsible for lost or damaged return shipments.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method
• Refunds are typically issued within 5–10 business days after approval

Shipping charges are non-refundable, except in cases of our error.

7. Late or Missing Refunds

If you have not received a refund after the stated processing time:

1. Check your bank or credit card account again
2. Contact your payment provider
3. Contact us at support@sunkonect.store for further assistance

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 48 hours of delivery.

9. Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled.

10. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@sunkonect.store
Phone: +1 (714) 548-5083
Address: 2500 7th St # C, Las Vegas, NM, 87701, United States